FAQ

No busque más para encontrar respuestas a algunas de nuestras preguntas más frecuentes.

Add to Safe Sender List

By adding our email address to your safe sender list this will enable you to receive our emails into your Inbox and reduces the chances of having problems receiving emails from us.

Each ISP (Inernet Service Provider) has spam filters which keep both white listed addresses and blacklisted addresses. If an address is on a persons white list then mail from the specific sender will be allowed.

To ensure you receive all of our emails please make sure you add (@) to your address book.

To ensure that you receive our emails please follow the instructions below for your specific ISP.

Hotmail

1. Open the email.

2. Click "Options" (at the top right hand corner of the screen) then "More Options" at the bottom of the dropdown list.

3. Select "Safe and Blocked senders" then click "Safe Senders"

4. Copy and paste (@) into the box provided and click "add to list"

5. Our email address has been successfully added to your safe sender list

Microsoft Office Outlook 2003

1. Open the email.

2. On the toolbar click "Actions"

3. Select "Junk E-mail" from the drop down menu.

4. Select "Add sender to safe senders list".

5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm.

6. The email address has now been entered into your Outlook contacts list.

Yahoo!

1. Open the email.

2. Click the "Add" button next to our email address.

3. If not there already copy and paste (@) into the email field and click "Save".

4. A dialogue box may appear with the words "Contact was Added" beside a green tick. Click OK to close the dialogue box.

5. The email address has now been entered into your Yahoo! address book.

Microsoft Office Outlook 2007

1. Open the email.

2. On the tools menu click "Options"

3. On the Preferences tab under E-mail click Junk E-mail

4. Click the Safe Senders or Safe Recipients tab and select Add

5. In the Enter an e-mail address or Internet domain name to be added to the list box copy and paste (@)and click OK.

6. The email address has now been added to your Contacts list.

AOL Mail

1. Open the email.

2. Hover over the From address to give a small dropdown. Select "Add contact".

3. If the email address does not appear in the email field copy and paste (@) into the box provided. Click Add contact to confirm.

4. The email address has now been added to your Contacts list.

Google Mail

1. Open the email.

2. Click on the "More options" link next to the date.

3. Click on "Add sender to Contacts list" in the options.

4. The email address has now been entered into your Gmail contacts list.

 

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Availability

If you are buying large quantities of one particular product or we are down to the last few units we will alert you on the basket page of the amount you are able to buy by displaying the message You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again. 

If you see this message, please reduce the quantity to continue with your purchase.

We may introduce maximum levels on products which are on offer to enable more of our customers to benefit from the deals available. You will be prompted at the checkout to reduce the quantity to the amount specified.

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Buying Online

To find a product you wish to buy you can either search by description or by product code using the search facility located in the top right hand corner of the page.

Alternatively if you see an area of interest use the categories displayed down the right hand side of the site. This will guide you to a product listing and when you click on a product this will take you to the product page.

From the product page you can add the product to your basket.

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Cancelled Items

Items will be cancelled from your order if we are unable to locate them during our picking process.

The most common reason is that we no longer have that item in stock.

Our website is updated on a regular basis and all items advertised online are in stock at the time of an update.

Unfortunately on very rare occasions where we have small quantities of a particular item, orders placed between updates may exceed the quantity of items we have available.

In such circumstances we will allocate goods to the customers on a first come, first served basis.

You will not be charged for any items that have been cancelled and any authorisations for payment made at the time of placing the order will automatically be cleared by your bank.

This process will take up to 5 days depending on your banks procedures. For orders placed from overseas this may take longer. Please contact your bank for details.

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Cancelled Order Charged

As with the majority of online retailers, once your have entered your payment details your bank will place an authorisation against that full order amount in your account.

This will show as a pending amount on your statement but will not actually be taken by us.

As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation.

This process will take up to 5 days depending on your bank's procedures.

For orders placed from overseas this may take longer. Please contact your bank for details.

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Cancelled/Failed Orders

There are a number of reasons why we cancel an entire order.

The most common reason is because the billing address details provided by the customer do not match the details that the customer's bank has on record for them.


Please make sure that that the billing address you provide is the address that the card is registered to.

Once an order has been cancelled it cannot be reactivated.

Please place a new order making sure all address details are correct. For more specific details please refer to the cancellation email that we've sent to you.

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Cancelling Your Order

We will try our best to cancel your order however please be aware that we can only cancel if the order has not progressed passed our picking stage.

This is usually one hour after the order has been placed.

To cancel please contact our (Customer Services) with the contact form and you'll receive an email to confirm once this has been done for you.

You can either cancel your entire order, or individual items.

For additional information about cancelling your order check out our Daedo International Terms and Conditions.

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Changing Your Order

Unfortunately once an order has been placed we are unable to make any amendments or additions to the items on it.


Your order will be processed and you will receive an e-mail as soon as it has been dispatched.

Upon delivery, if any items are unsuitable, please follow the returns instructions on the invoice you receive with your order. Please see our After Sales section for more information.

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Contact Form

To save you time we have printed the answers to some of our most common questions in our FAQs section.

The answer to your query should be found within this section so please view before contacting us. Please only contact us if your query is not answered here.

If our FAQs section is unable to answer your query please contact us by using the form or postal address below.

 

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Daedo Size Guide

 

 Daedo Sizing charts

Below is our sizing guide to help you select the correct items. Inevitably there is some variance in the sizing standards used by manufacturers. We have endeavoured to provide you with the most accurate presentation of Our sizes in Daedo International but if you have any concerns or queries, please contact our (Customer Services).

- Martial Art Clothing -

DOBOK  for  Taekwondo / Judo / Hapkido / Karate / Kung Fu    
General HeightDaedo SizeSuitable forWeight
KGSLBS
100 CM0000Kids14-1830-40
110 CM00018-2540-55
120 CM0025-3255-70
130 CM035-4170-90
140 CM1Youth41-5090-110
150 CM250-64110-140
160 CM3Adult
170 CM464-77140-170
180 CM577-91170-200
190 CM691-104200-230
200 CM7> 105> 240
210 CM8

 

MMA / Kendo / Box
General HeightDaedo SizeSuitable forWeight
KGSLBS
150 CM

 S  

Small Adult

Youth50-64110-140
160 CMAdult
170 CMMedium64-77140-170
180 CMLarge77-91170-200
190 CM

XL - Extra Large

91-104200-230
200 CMXXL   2 Extra Large> 105> 240
210 CM

 

Judo Competition 
General HeightDaedo SizeSuitable forWeight
KGSLBS
160 CM1Adult50-64110-140
165 CM2
170 CM364-77140-170
175 CM4
180 CM577-91170-200
190 CM691-104200-230
195 CM7> 105> 240
200 CM8

 

Belt Sizes   
General HeightDaedo SizeSuitable forBelt Length   
   
1402KIDS240 cm   
150   
1503Youth260 cm   
160   
1604Adult275 cm   
170   
1705290 cm   
180   
1806305 cm   
190   
1907315 cm   
210   

- Sports Gear -

Polo & T-shirts
General HeightDaedo SizeSuitable forWeight
KGSLBS
100 CM5/6Kids14-1830-40
110 CM7/818-2540-55
120 CM25-3255-70
130 CM9/1135-4170-90
140 CM12/14Youth41-5090-110
150 CM S                                         Small Adult50-64110-140
160 CMAdult
170 CMMedium64-77140-170
180 CMLarge77-91170-200
190 CMXL - Extra Large91-104200-230
200 CMXXL   2 Extra Large> 105> 240
210 CM

 

Tracksuits
General HeightDaedo SizeSuitable forWeight
KGSLBS
120 CM10Kids25-3255-70
130 CM12 / XXXS35-4170-90
140 CM14 / XXSYouth41-5090-110
150 CM16 / XS50-64110-140
160 CM S SmallAdult
170 CMMedium64-77140-170
180 CMLarge77-91170-200
190 CMXL - Extra Large91-104200-230
200 CMXXL  2 Extra Large> 105> 240
210 CM

 - Protectors -

Hogu - Chest Protector
General HeightDaedo SizeSuitable forWeight
KGSLBS
100 CM Kids14-1830-40
110 CM18-2540-55
120 CMXS (1)25-3255-70
130 CM35-4170-90
140 CMYouth41-5090-110
S (2)
150 CM50-64110-140
160 CMAdult
M (3)64-77140-170
170 CM
180 CM77-91170-200
L (4)
190 CM91-104200-230
XL (5)
200 CMXXL (6)> 105> 240
210 CM

 

Body Protectors
General HeightDaedo SizeSuitable forWeight
KGSLBS
110 CMXSKids18-2540-55
120 CM25-3255-70
130 CM S SmallYouth35-4170-90
140 CM41-5090-110
150 CMMediumAdult50-64110-140
160 CM
170 CMLarge64-77140-170
180 CM77-91170-200
190 CMXL - Extra Large91-104200-230
200 CM> 105> 240
210 CM

 

HeadGear 
Head Circumference CMDaedo Size 
 
45 - 54XS 
50 - 54S 
54 - 56M 
56 - 58L 
> 58XL 

 

Taekwondo Gloves WTF Approved
ReferenceDaedo Size 
16 cmXS 
17 cmS 
18 cmM 
19 cmL 
20 cmXL 
21 cmXXL 

 

Gloves Box 
Your WeightDaedo Size 
130 lbs or lighter8 OZ 
147 to 13010 OZ 
12 OZ 
147 to 175 lbs14 OZ 
175 lbs or heavier16 OZ 

 

 

Foot Gear
MMDaedo SizeUKUS - ManUS - WomanSuitable forFoot Protectors MM
20026  Kids EPRO2903 PRO15944200
20527205
2102811.5 2210
215291.5 22.5 215
2203022.5 3XXS 220
225312.5 33.5 225
2303233.5 4XS 230
235333.5 45235
2403444.5 5.5 240
245354.5 56Junior 245
2503655.5 6.5 250
255375.5 67255
2603866.5 7.5 260
265396.5 78Adults 265
270407.5 89XL 270
2754188.5 9.5 275
280428.5 910XXL 280
2854399.5 10.5 285
290449.5 1011XXXL 290
295451010.5 11.5 295
300461111.5 12.5 XXXXL 300
3054711.5 1213305
310481212.5 13.5  310
3154912.5 1314315
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Delivered not Received

If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.

You should have received a card from the courier explaining this.

If having tried your neighbours your parcel is still missing, please contact us (Customer Services) and we will investigate further.

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Delivery and costs Canarias, Ceuta y Melilla

Information on deliveries to the Canary Islands , Ceuta and Melilla: DUA and customs

Orders bound for the Canary Islands , Ceuta and Melilla carry some local customs procedures.

DUA

The DUA is a document used for compliance with customs procedures such as export , import or transit . Provides the basis for the declaration of income and therefore is an information carrier of the goods , their origin, value , taxes, etc. . DUA rate is applied to each shipment (not on each product) .

CUSTOMS PROCEDURES

Carriers DHL and Post, are in charge of customs clearance . Daedo International takes charge of the SAD export from the mainland to the Canary Islands , Ceuta or Melilla. The customer is responsible both DUA import and local taxes either IGIC to the Canary Islands and Ceuta and Melilla IPSI . Carriers are contacted with the customer reporting the value of the DUA as local tax before delivery.
SHIPMENTS TO THE CANARY ISLANDS: IMPORT CHARGES

Shipments bound for the Canary Islands are subject to duties and taxes and / or local customs . IGIC (TAXES ) General:

    
Books (paper ): 0 %
    
Electronics: 7%
    
Clothes, 3%
    
Fitness equipment , bikes 7%

Note: These percentages are applied to the value of each product.
SHIPPING A Ceuta : IMPORT CHARGES

Shipments to Ceuta are subject to duties and taxes and / or local customs .
Tax on Production , Services and Imports ( IPSI ): 3%
Note: This percentage is applied to the value of each product.
SHIPPING A MELILLA : IMPORT CHARGES

Shipments bound for Melilla are subject to duties and taxes and / or local customs .
Tax on Production , Services and Imports ( IPSI ): 5%
Note: This percentage is applied to the value of each product.
RETURNS FROM THE CANARY ISLANDS, Ceuta and Melilla : DUA AND CUSTOMS

Returns and exchanges are free according to the policy of Daedo International .

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Faulty Products

We are sorry to hear you believe your item is faulty, Please return the goods back to us including details where possible of:

>  Your Order Number
>  Product Code/Product Name
>  Details of the fault
>  Whether you would prefer a refund or replacement

We advise that you send items back via registered post. The return address is:

Address

As soon as we receive the returned goods they will be examined and we will notify you by email of a refund as soon as possible, and in any case within thirty (30) working days.

Goods deemed as faulty will be refunded in full or exchanged if an exchange is available.

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How Can I Contact You?

For queries relating to online orders or information on the website you can contact (Customer Services) with your query.

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How to Register

To be able to buy from Daedo International you will need to register an account with us.

To do this you will need an email address and a contact phone number.

Setting up an account will also allow you to order without having to fill in your name and address details every time you buy from us.

Once registered, you can update your details using the My Account section.

If you need to add an alternative shipping address, simply click the link to enter a new address within the Address Book section of My Account.

 

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Missing Items on Order

Sometimes your goods will be delivered on different dates, so first of all, check your delivery note or despatch emails to see if any of your items will be arriving separately.

You will not be charged any additional postage costs.

If there is a 0 in the despatch quantity column on your invoice this means that unfortunately we did not have the stock of the item to send to you.

If the delivery note says an item should be in your parcel but it isn't, please use our the contact form below to get in touch with us letting us know which item(s) you believe are missing.

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Order Confirmation

Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options.

At this time you will also be sent a confirmation by email re-stating the details for your records.

This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase.

Once we have processed your order you will receive a second email from us detailing what has been sent to you and informing you of your tracking reference number.

By clicking on the tracking reference link you will be taken to the courier's website where you can see the progress of your delivery.

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Order Tracking

You can track the progress of your order using a unique tracking reference number.

You can find your number in your order history.

Alternatively, you can find the unique tracking reference number on the dispatch email.

You will also find the link to the appropriate section of the courier's website.

For further information you can also email our (Customer Services) team who will look into this for you.

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Other Enquiries

If we haven't managed to answer your question please contact our (Customer Services).

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Password Problems

For your account security you will be asked to set up a password to your account.

You will also be asked to provide a secret question which can be used to prompt you if you are unable to remember your password.

 If you are unable to remember your password you will need to contact (Customer Services) who will reset it for you.

After that you will be able to re-assign a new password at your leisure using the My Account section.

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Payment Authentication

Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by Visa (VbV) and MasterCard Secure Code (MSC) work in the same way. The authentication works by using passwords which are set up by you to protect you when you shop online.

Who do I contact for further information?

Customers should have received information about the payment authentication process from their card issuers. If you require more detailed information or encounter a problem with the authentication process, please contact your card issuer directly. Unfortunately we have no control over the payment authentication process so we will be unable to assist with any authentication enquires.

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Payment Options

The Payment Pages used at Daedo International are secure and you can safely enter your card details to pay for your order.

We accept the following methods of payment: PayPal, Mastercard, VISA, VISA Debit, VISA Electron and Maestro

             

Please select the desired payment option and proceed to the next page where you will enter the card details.

Based on the type of card you are using for payment, you may then be asked to enter further details to enhance the security of the transaction.

This request of information comes direct from your card issuer and relates to a password that identifies you as the authorised user of the card. If you do not have a password set up you can do so online during the transaction. 

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. Internet Fraud is Illegal and perpetrators will be prosecuted in all cases.

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Placing Your Order

Once you have your items in your basket, you can then increase the quantity by entering the desired amount in the Quantity field.

When you add something one the upper right hand corner  the Shopping Cart will show a the number of items that you have, if you "mouse over" the Cart will open and you can easy and fast remove items.

Clicking on the Proceed to Checkout button on the basket screen then takes you to the Shipping Confirmation page where you can select the correct delivery and billing address for this order.

Please note that the billing address must match the details for the card that is being used.

The order payment is only for the cost of the products and transportation, any customs cost are not included since this depends on the customs regulation of each country,  If you place an order outside the European community it is possible that an additional tax is generated, if you have doubts you can call the customs and ask if there is a maximum value of the products so that they do not have to generate taxes. You can also call UPS which is the transport used by Daedo for international orders and ask about the maximum allowed for personal shipments.

Once you have chosen the delivery method and clicked on the Proceed to Payment button.

This will take you through to the Payment Page.

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Problems Signing In

When you want to shop with us or access your account, we ask you to sign in.

If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.

If you can't remember your password, simply select the "I forgot my Password" box on the sign-in page, and we will email a reminder of what your password is.

You can change your password, main email address or any of your other details at any time just by signing in to My Account.

If you still have problems signing in to your account, please contact us at (Customer Care)

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Refunds

If a refund is payable to you we will refund the money using the same method originally used by you to pay for your purchase.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item which we have received back.

If a refund cannot be made to the original payment method then a cheque will be raised to the address on the order.

We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with our freepost address that due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

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Returns and Exchanges

We do our best to ensure all of our customers enjoy a happy shopping experience with Daedo International however occasionally you may need to return an item.

Contact Daedo with the contact form and explain your  return,we may need :

Address :

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons.

If a full refund including original delivery costs is required then the entire order needs to be returned back to us within seven (7) working days. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days.

The goods  need to be in their original packaging in good sellable condition, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

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Security

You can shop at Daedo International secure in the knowledge that your details are safe.

To enhance security we do not hold any payment details that you submit to us.

Unfortunately, this means that you are required to enter your payment details each time you order with us.

If you require further details on our security policy please contact our Customer Service Team (@)

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Security and Privacy

Daedo International

Minority Protection Policy

In fulfillment of the established thing in Law 34/2002 of Services of the Society of the Information and of Electronic Commerce, we informed to him that this page Web is DAEDO property, LIMITED LIABILITY COMPANY

Our social address is situated in Barcelona (Spain), c Balmes, n?55, Bjos., with C.I.F n?B-58807389, and registered in the Mercantile Registry of Barcelona, in volume 10021, book 460, sec 3? folio 140, leaf 8323, insc. 1? (in ahead DAEDO).

For any consultation or proposal, cont?tenos in the email daedo@daedosport.com or telephone +34 93 454 1514 The access to our page Web on the part of the user is gratuitous and is conditional to the previous reading and Integra acceptance, expresses and without reserves of the present effective GENERAL CONDITIONS OF USE at the moment of the access, that we requested reads at great length. If the user will not be in agreement with the present conditions of use, will have to abstain to use this vestibule and to operate by means of he himself.

Through our page Web we offer information on DAEDO, as well as of our services related to Internet, without it supposes professional relation, mercantile nor labor some with the user.

At any time we will be able to modify the presentation and configuration of our Web site and to even suppress it of the Network, as well as the services and contents lent, all it of unilateral form and without previous warning.

The present conditions of use of our page Web, are governed by the exclusively applicable norm in Spain, being submissive her, national as as much foreign that they use this Web.

All the articles exposed in Internet, are of use for the practice of Martial Arts, sports or similars, DAEDO does not take responsibility by the consequences of their unsuitable use.

Security Policy & Privacy

We view your customer security as paramount, below is an outline of our security policy but if you have any further queries, please contact our Customer Service team. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.

Ordinarily we do not have access to your financial information which is securely transferred directly to our card processing agents and who process it on our instructions.

We supply your information electronically to our couriers who need your details to deliver your orders

When you register your details with us, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time by emailing our customer services

We do not transfer your information outside the European Economic Area (“EEA”) unless you are a user located outside the EEA in which case we may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to.

Our website can recognise past users by using cookies. Cookies personalise your visits to our website to meet your individual preferences. You can disable cookies by adjusting your internet settings.

This Website contains links to other websites with their own privacy policies, we are not responsible for the privacy policies of these websites.

When you supply your information to us you accept the risks associated with the Internet and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.

If you have any queries regarding our use of your personal information or this privacy policy, you should contact our Data Protection Compliance Officer by writing to Daedo International.

Cookie Policy


This policy explains what cookies are, how we use them and how you can switch them off.

1. How we use Cookies

We use a combination of our own cookies and third party cookies to enhance your browsing experience and to enable our site to function efficiently. In particular, we use cookies to:
  • enable you to set up an account, place orders and make payments;
  • remember items you place into your shopping basket;
  • remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously;
  • enhance your shopping experience.

2. What are Cookies?

Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone). Cookies don't store your personal details such as your credit card details, your name or your date of birth.

3. What types of Cookies do we use?

Our site uses session cookies and persistent cookies. Session cookies operate from the moment you log on to the site until the moment you log off. Once you log off session cookies are deleted. Persistent cookies will not be deleted after each session.

Strictly Necessary Cookies are essential to our site, if these are disabled, your experience on our site may be interrupted and you may not be able to use a shopping basket or make payment.

Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.

Functionality Cookies customise the look and appearance of our site. For example, a functionality cookie will remember your username and language preferences next time you visit.

Targeting or Advertising Cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our site, and may share details of what you click on with other organisations such as advertisers. These cookies can also help us to measure the effectiveness of an advertising campaign.

Third party cookies may be used on our website by approved organisations to provide services on our website.


4. What happens if I turn off Cookies?


If you disable or delete cookiesyou may not be able to shop or access important parts of our site. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online.

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Size Queries

We have a Daedo size guide which will show you Clothing sizes, and Shoe sizes to help you make an informed decision about your purchase.

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Spain Delivery Options

Here are the available Spain delivery options:

 Delivery Spanish Territory

We have two delivery options for shopping within the Spanish territory, through ENVIALIA you can make the following selection.

72 HRS Spain Standard Delivery

Using our Delivery Standard Spain, your order should be with you in a maximum of five (5) working days (excluding weekends and public / Holidays).

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Taking Payment

Please note that we will not take payment for any item until it has been despatched.

We will however take an Authorisation.

This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until we have despatched your items to the courier.

In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation.

If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

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Terms and Conditions

Daedo International Terms & Conditions

Welcome to Daedo International website terms and conditions.

These terms and conditions apply to your access to the Daedo website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from our Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website.

All the present contents, texts and images in our page Web are DAEDO property and are protected by the rights of Intellectual and Industrial Property. The user has solely right to a use deprived of such, and needs express authorization DAEDO to modify them, to reproduce them, to operate them, to distribute them and specially to commercialize them, or to make use of any right pertaining to his holder. Supposing that any person considers that in the present page Web any norm referring to the rights of intellectual and industrial property or other rights are being harmed, we requested that us it notifies it with the objective to restore the disturbed order, if is that it has taken place.

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Two Charges for Order

As with the majority of online retailers, once you have entered your payment details your bank will place an authorisation against that full order amount in your account.

This will show as a pending amount on your statement but will not actually be taken by us.

We will only take money for the items that we send you and this is done at the time of dispatch.

Therefore, if we have had to cancel any items from your order, the money we take will be less than the amount which has been authorised by your bank and will be taken as a separate amount.

This is why in certain circumstances it appears that you have been charged twice for your order.

As soon as payment was taken we would have automatically sent information to your bank to ask them to release any outstanding authorisation.

This process will take up to 5 days depending on your bank's procedures.

For orders placed from overseas this may take longer.

Please contact your bank for details.

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Unable to Exchange

Your return will be refunded if we are unable to provide the item which you have requested.

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Unsuccessful Delivery

The most common reason for this is because the courier attempted delivery and was unable to obtain a signature for delivery.

You can check the reason by following the tracking link that was e-mailed to you in your despatch confirmation e-mail.

Orders returned back to us are automatically refunded unless they contain personalised items in which case we will resend them out to you.

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Website Issues

If you find any issues with the website.

 

Please contact our  Customer Support

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Where We Deliver

We only deliver to valid Spain addresses.

You can see a full list of countries that Daedo International Official Dealer around the world here.

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