FAQ
We want to ensure a seamless shopping experience for you.
Our FAQ section is designed to answer common questions, provide clear information, and help resolve any concerns you may have.
If you need further assistance, feel free to contact our customer support team—we’re here to help!
Products
Product Searches
To find a product you want to buy you can access the different categories, located at the top of the page and within them choose the type of product you need. You can also search by description, name or product code using the search tool located in the upper right corner of the page.
From the product page you can add it to your shopping cart.
Daedo Size Guide
*Please refer to the catalog for specific sizes of each product.
*The size may vary depending on your height, weight and personal preference.
The sizes of the tracksuits correspond to the references CH 1424, CH 1425, CH 1430, CH 1431, CH 1432, CH 1433 and CH 1435.
The JUDO IJF sizes correspond to the references JUDO 2041, JUDO 2042, JUDO 2043, JUDO 2044, JUDO 2031, JUDO 2032, JUDO 2033 and JUDO 2034.
Orders
Placing an Order: Step-by-Step Guide
After adding items to your shopping cart, you can adjust the quantity by entering your desired amount in the Quantity field. The cart icon in the upper right corner will update to show the total number of items. Hover over it to quickly remove items if needed.
Click "Proceed to Checkout" to go to the Shipping Confirmation page, where you can select the correct delivery and billing address. Please ensure the billing address matches the one registered with your payment card.
Your payment covers only the product cost and shipping fees. Customs duties and taxes are not included, as they vary by country. If ordering from outside the European Union, additional taxes may apply. To check limits and tax-free allowances, contact your local customs office or UPS, Daedo’s international shipping provider.
Once you have selected your delivery method, click "Proceed to Payment" to complete your order on the Payment Page.
Order Confirmation
After placing your order, you will see a confirmation screen displaying the details of your purchase, including items bought, total cost, and delivery options.
You will also receive a confirmation email with these details for your records. However, this email does not indicate that your order has been processed or confirm a contract of purchase.
Once your order has been processed, you will receive a second email with details of the items shipped and your tracking reference number. By clicking on the tracking link, you can check the status of your delivery on the courier's website.
Order Cancellation & Modification
We can only cancel an order if it hasn’t passed the picking stage, which typically happens within an hour of placing it. To request a cancellation, please contact Customer Service via the contact form. You’ll receive a confirmation email once it’s processed. You may cancel the entire order or specific items.
Unfortunately, we cannot modify or add items to an order once it has been placed. Once processed, you’ll receive a dispatch confirmation email.
If an item is unsuitable upon delivery, please follow the returns instructions on your invoice. For more details, visit our After Sales section or check our Daedo International Terms and Conditions.
Tracking Your Order
You can track your order using a unique tracking reference number, which can be found in your order history or in your dispatch email, along with a link to the courier's tracking page.
If you need further assistance, please contact our Customer Service team, and we’ll be happy to help.
Missing or Delayed Items
Your order may arrive in multiple deliveries. Please check your delivery note or dispatch emails to see if any items are arriving separately. There are no additional postage costs for split deliveries.
If your invoice shows a "0" in the dispatch quantity column, it means the item was out of stock and could not be sent.
If an item is listed on your delivery note but is missing from your parcel, please contact us using the form below and let us know which item(s) are missing.
My Order is Cancelled
We may cancel an order for various reasons, with the most common being a mismatch between the billing address you provided and the one registered with your bank. To prevent this, ensure your billing address matches your card’s registered address.
Once an order is cancelled, it cannot be reinstated. You will need to place a new order with the correct details.
Payments
Payment Authentication
Payment authentication, also known as 3D Secure, is a fraud prevention system used by card issuers. Verified by Visa (VbV) and MasterCard Secure Code (MSC) work similarly, requiring you to set up a password for added security when shopping online.
For more information, please refer to the details provided by your card issuer. If you experience any issues with authentication, contact your card issuer directly, as we have no control over the authentication process and cannot assist with related inquiries.
Payment Authorization
When you enter your payment details, your bank places an authorization hold for the full order amount, which appears as a pending charge but is not deducted immediately.
We only charge for the items we ship, and payment is processed at the time of dispatch. If any items are canceled, the final charge will be lower than the authorized amount and may appear as a separate transaction, sometimes giving the impression of being charged twice.
Once payment is taken, we automatically request your bank to release any remaining authorization. This process can take up to 5 days, or longer for international orders, depending on your bank’s policies.
For further details, please contact your bank directly.
Payment Options & Security
Daedo International uses secure payment pages, allowing you to safely enter your card details. We accept PayPal, Mastercard, VISA, VISA Debit, VISA Electron, and Maestro.
At checkout, select your preferred payment method and proceed to enter your card details. Depending on your card type, you may be required to verify your identity using a password set by your card issuer. If you haven't set one up, you can do so during the transaction.
All payments undergo validation and authorization by both Daedo International and the card issuer to ensure security and prevent fraud. Store pickup orders require in-store payment at collection.
Internet fraud is illegal and will be prosecuted.
Payment Authorization Hold
Payment is only taken once your order has been dispatched. However, an authorization hold will be placed on your account, reserving the funds without deducting them immediately.
If we are unable to fulfill your order, we will request your bank to cancel the authorization. If the hold remains after several days, please contact your bank to process the cancellation.
Shipping
International Delivery & VAT
We deliver worldwide. VAT (21%) applies to national orders within Spain, except for the Canary Islands, Ceuta, and Melilla. For EU orders, VAT is also charged.
For orders to the Canary Islands, Ceuta, Melilla, and non-EU countries, the buyer is responsible for import VAT, tariffs, and customs clearance.
Missed or Returned Deliveries
If the courier was unable to deliver your order, they may have left it with a neighbor or attempted delivery but couldn't obtain a signature. Check your tracking link from the dispatch confirmation email for details.
If your order is returned to us, it will be automatically refunded, except for personalized items, which will be resent. If you haven’t received your parcel and your neighbors don’t have it, please contact Customer Service, and we will investigate further.
National Delivery
We offer two delivery options within Spain, including 72-hour Standard Delivery, with orders typically arriving within five working days (excluding weekends and public holidays).
Deliveries to the Canary Islands, Ceuta, and Melilla require local customs procedures, including the DUA (Single Administrative Document) for import/export compliance. DHL and Correos handle customs clearance, while Daedo International covers the SAD export process. Customers are responsible for DUA import fees and local taxes:
- Canary Islands (IGIC Tax): 0% (books), 3% (clothing), 7% (electronics, fitness equipment).
- Ceuta (IPSI Tax): 3% on product value.
- Melilla (IPSI Tax): 5% on product value.
Returns from the Canary Islands, Ceuta, and Melilla are free, following Daedo International’s return policy.
Returns
Return Policy
At Daedo International, we strive to ensure a positive shopping experience for all our customers. However, if you need to return an item, please follow the guidelines below.
Return Eligibility
- Returns are accepted within 30 days from the date of purchase.
- A purchase invoice must be provided.
- Personalized items (e.g., embroidered karategis) and certain goods (for hygiene reasons) are non-returnable.
How to Request a Return
- Contact Us: If you are not satisfied with a product, email our customer service at bcn@daedo.com to confirm the return eligibility.
- Shipping: We recommend returning items via registered post to ensure safe delivery.
Refund & Exchange Process
- Clearly state the reason for return on the invoice.
- Exchanges: Only possible for the same product.
- Refunds: If a full refund (including original shipping costs) is required, the entire order must be returned within 7 working days. The return shipping cost is the customer’s responsibility.
- Processing Time: Refunds are processed within 30 days using the original payment method.
Condition of Returned Goods
- Items must be returned in their original packaging and in resalable condition.
- Customers are responsible for any damage during the return process.
- If goods are returned as defective, we will inspect them and notify you via email regarding the refund.
- If an order is rejected by the carrier, return costs will be deducted from the refund.
For further inquiries, please contact bcn@daedo.com.
Order Cancellation & Refund Process
Occasionally, an item may be canceled from your order if it is unavailable during our picking process.
Why Might an Item Be Canceled?
- The item is out of stock at the time of processing.
- Our website is regularly updated, but on rare occasions, orders placed between updates may exceed the available stock.
- In such cases, items are allocated on a first-come, first-served basis.
Payment & Refund Process
- You will not be charged for any canceled items.
- Any pending payment authorizations will be automatically cleared by your bank.
- This process may take up to 5 days (or longer for international orders).
For specific processing times, please contact your bank directly.
Defective Item Returns
We’re sorry to hear that you believe your item is defective. Please return it along with your order number, product code or name, a description of the issue, and whether you prefer a refund or replacement.
We recommend sending the item via registered post to ensure safe delivery.
Once we receive the item, it will be examined. If the issue is confirmed, we will process either a full refund or an exchange, depending on availability. Refunds are issued within 30 working days, and you will be notified via email.
Refund Process
Refunds will be issued using the same payment method used for your purchase. If this is not possible, a cheque will be sent to the address provided in your order.
Once your refund has been processed, you will receive a confirmation email with the refunded amount and details of the returned item.
We aim to process returns as quickly as possible, typically within one week of receiving the item. If you used our freepost address, please allow up to 14 days due to longer delivery times.
During busy periods, such as public holidays, processing times may be slightly longer.
Accounts
Create an Account
To shop with us, you must first register an account using a valid email address and contact phone number.
Having an account allows you to save your details, making future purchases faster and more convenient.
Once registered, you can update your information anytime through the My Account section. To add an alternative shipping address, simply enter it in the Address Book within My Account.
Resetting Your Password
If you forget your password, please contact Customer Services for a reset.
Once your password has been reset, you can create a new one at your convenience in the My Account section.
Other information
Ensure You Receive Our Emails
To prevent our emails from being marked as spam, add our email address to your safe sender list. This helps ensure our messages arrive in your inbox without issues.
Each Internet Service Provider (ISP) uses spam filters to sort emails. By whitelisting our email, you can ensure you receive important updates from us.
How to Add Our Email to Your Safe Sender List
For All Email Providers:
Add our email to your contacts or safe sender list to prevent it from being filtered as spam.
For Specific Email Providers:
- Hotmail: Go to "Options" → "More Options" → "Safe and Blocked Senders" → "Safe Senders." Add our email and save.
- Outlook (2003 & 2007): Open the email, go to "Actions" (or "Tools" in Outlook 2007) → "Junk Email" → "Add sender to Safe Senders List."
- Yahoo!: Click "Add" next to our email, enter the address, and save it to your contacts.
- AOL Mail: Hover over the sender's name, select "Add Contact," and confirm.
- Gmail: Open the email, click "More options" → "Add sender to Contacts list."
Become a Daedo Distributor
If you are interested in representing Daedo as an International Distributor, please contact marketing@daedo.com.
For marketing proposals specifically related to our website, reach out to socialmedia@daedo.com for more details.
We look forward to hearing from you!