PRODUCTS

PRODUCT SEARCHES

To find a product you want to buy you can access the different categories, located at the top of the page and within them choose the type of product you need. You can also search by description, name or product code using the search tool located in the upper right corner of the page.

From the product page you can add it to your shopping cart.

AVAILABILITY

If you are buying large quantities of one particular product or we are down to the last few units we will alert you on the basket page

of the amount you are able to buy by displaying the message You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again. 

If you see this message, please reduce the quantity to continue with your purchase.

We may introduce maximum levels on products which are on offer to enable more of our customers to benefit from the deals available. You will be prompted at the checkout to reduce the quantity to the amount specified.

BUYING ONLINE

To find a product you wish to buy you can either search by description or by product code using the search facility located in the top right hand corner of the page.

Alternatively if you see an area of interest use the categories displayed down the right hand side of the site. This will guide you to a product listing and when you click on a product this will take you to the product page.

From the product page you can add the product to your basket.

CANCELLED ITEMS

Items will be cancelled from your order if we are unable to locate them during our picking process.

The most common reason is that we no longer have that item in stock.

Our website is updated on a regular basis and all items advertised online are in stock at the time of an update.

Unfortunately on very rare occasions where we have small quantities of a particular item, orders placed between updates may exceed the quantity of items we have available.

In such circumstances we will allocate goods to the customers on a first come, first served basis.

You will not be charged for any items that have been cancelled and any authorisations for payment made at the time of placing the order will automatically be cleared by your bank.

This process will take up to 5 days depending on your banks procedures. For orders placed from overseas this may take longer.

Please contact your bank for details.

ORDERS

CANCELLING YOUR ORDER

We will try our best to cancel your order however please be aware that we can only cancel if the order has not progressed passed our picking stage.

This is usually one hour after the order has been placed.

To cancel please contact our (Customer Services) with the contact form and you'll receive an email to confirm once this has been done for you.

You can either cancel your entire order, or individual items.

For additional information about cancelling your order check out our Daedo International Terms and Conditions.

ORDER CONFIRMATION

Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options.

At this time you will also be sent a confirmation by email re-stating the details for your records.

This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase.

Once we have processed your order you will receive a second email from us detailing what has been sent to you and informing you of your tracking reference number.

By clicking on the tracking reference link you will be taken to the courier's website where you can see the progress of your delivery.

MISSING PRODUCTS IN ORDER

Sometimes your goods will be delivered on different dates, so first of all, check your delivery note or despatch emails to see if any of your items will be arriving separately.

You will not be charged any additional postage costs.

If there is a 0 in the despatch quantity column on your invoice this means that unfortunately we did not have the stock of the item to send to you.

If the delivery note says an item should be in your parcel but it isn't, please use our the contact form below to get in touch with us letting us know which item(s) you believe are missing.

ORDER TRAKING

You can track the progress of your order using a unique tracking reference number.

You can find your number in your order history.

Alternatively, you can find the unique tracking reference number on the dispatch email.

You will also find the link to the appropriate section of the courier's website.

For further information you can also email our (Customer Services) team who will look into this for you.

ORDER ENQUIRIES

If we haven't managed to answer your question please contact our (Customer Services).

CANCELED OR FAILED ORDERS

There are a number of reasons why we cancel an entire order.

The most common reason is because the billing address details provided by the customer do not match the details that the customer's bank has on record for them.

Please make sure that that the billing address you provide is the address that the card is registered to.

Once an order has been cancelled it cannot be reactivated.

Please place a new order making sure all address details are correct. For more specific details please refer to the cancellation email that we've sent to you.

CHANGING AN ORDER

Unfortunately once an order has been placed we are unable to make any amendments or additions to the items on it.

Your order will be processed and you will receive an e-mail as soon as it has been dispatched.

Upon delivery, if any items are unsuitable, please follow the returns instructions on the invoice you receive with your order. Please see our After Sales section for more information.

PLACING YOUR ORDER

Once you have your items in your basket, you can then increase the quantity by entering the desired amount in the Quantity field.

When you add something one the upper right hand corner the Shopping Cart will show a the number of items that you have, if you "mouse over" the Cart will open and you can easy and fast remove items.

Clicking on the Proceed to Checkout button on the basket screen then takes you to the Shipping Confirmation page where you can select the correct delivery and billing address for this order.

Please note that the billing address must match the details for the card that is being used.

The order payment is only for the cost of the products and transportation, any customs cost are not included since this depends on

the customs regulation of each country, If you place an order outside the European community it is possible that an additional tax

is generated, if you have doubts you can call the customs and ask if there is a maximum value of the products so that they do not

have to generate taxes. You can also call UPS which is the transport used by Daedo for international orders and ask about the

maximum allowed for personal shipments.

Once you have chosen the delivery method and clicked on the Proceed to Payment button.

This will take you through to the Payment Page.

PAYMENTS

PAYMENT AUTHENTICATION

Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by Visa (VbV) and MasterCard Secure Code (MSC) work in the same way. The authentication works by using passwords which are set up by you to protect you when you shop online.

Who do I contact for further information?

Customers should have received information about the payment authentication process from their card issuers. If you require more detailed information or encounter a problem with the authentication process, please contact your card issuer directly.

Unfortunately we have no control over the payment authentication process so we will be unable to assist with any authentication enquires.

TWO CHARGES FOR ORDER

As with the majority of online retailers, once you have entered your payment details your bank will place an authorisation against that full order amount in your account.

This will show as a pending amount on your statement but will not actually be taken by us.

We will only take money for the items that we send you and this is done at the time of dispatch.

Therefore, if we have had to cancel any items from your order, the money we take will be less than the amount which has been authorised by your bank and will be taken as a separate amount.

This is why in certain circumstances it appears that you have been charged twice for your order.

As soon as payment was taken we would have automatically sent information to your bank to ask them to release any outstanding authorisation.

This process will take up to 5 days depending on your bank's procedures.

For orders placed from overseas this may take longer.

Please contact your bank for details.

CANCELLED ORDRER CHARGED

As with the majority of online retailers, once your have entered your payment details your bank will place an authorisation against that full order amount in your account.

This will show as a pending amount on your statement but will not actually be taken by us.

As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation.

This process will take up to 5 days depending on your bank's procedures.

For orders placed from overseas this may take longer. Please contact your bank for details.

PAYMENT OPTIONS

The Payment Pages used at Daedo International are secure and you can safely enter your card details to pay for your order.

We accept the following methods of payment: PayPal, Mastercard, VISA, VISA Debit, VISA Electron and Maestro

Please select the desired payment option and proceed to the next page where you will enter the card details.

Based on the type of card you are using for payment, you may then be asked to enter further details to enhance the security of the transaction.

This request of information comes direct from your card issuer and relates to a password that identifies you as the authorised user of the card. If you do not have a password set up you can do so online during the transaction.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and

prevent fraud. Internet Fraud is Illegal and perpetrators will be prosecuted in all cases.

TAKING PAYMENT

Please note that we will not take payment for any item until it has been despatched.

We will however take an Authorisation.

This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be

realised until we have despatched your items to the courier.

In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation.

If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

SHIPMENTS

WHERE WE DELIVER

We only deliver to valid Spain addresses.

If you want to make a international order, you can contact with marketing@daedo.com to ask for our oficial distributors in each country.

You can see a full list of countries that Daedo International Official Dealer around the world here.

UNSUCCESSFULL DELIVERY

The most common reason for this is because the courier attempted delivery and was unable to obtain a signature for delivery.

You can check the reason by following the tracking link that was e-mailed to you in your despatch confirmation e-mail.

Orders returned back to us are automatically refunded unless they contain personalised items in which case we will resend them out to you.

DELIVERY NOT RECIEVED

If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.

You should have received a card from the courier explaining this.

If having tried your neighbours your parcel is still missing, please contact us (Customer Services) and we will investigate further.

SIZE QUERIES

We have a Daedo size guide which will show you Clothing sizes, and Shoe sizes to help you make an informed decision about your purchase.

DELIVERY SPANISH TERRITORY

We have two delivery options for shopping within the Spanish territory, through ENVIALIA you can make the following selection.

72 HRS Spain Standard Delivery

Using our Delivery Standard Spain, your order should be with you in a maximum of five (5) working days (excluding weekends and public / Holidays).

DELIVERY AND COSTS CANARIAS, CEUTA AND MELILLA

Information on deliveries to the Canary Islands , Ceuta and Melilla: DUA and customs

Orders bound for the Canary Islands , Ceuta and Melilla carry some local customs procedures.

DUA

The DUA is a document used for compliance with customs procedures such as export , import or transit . Provides the basis for

the declaration of income and therefore is an information carrier of the goods , their origin, value , taxes, etc. . DUA rate is applied to each shipment (not on each product) .

CUSTOMS PROCEDURES

Carriers DHL and Post, are in charge of customs clearance . Daedo International takes charge of the SAD export from the

mainland to the Canary Islands , Ceuta or Melilla. The customer is responsible both DUA import and local taxes either IGIC to the

Canary Islands and Ceuta and Melilla IPSI . Carriers are contacted with the customer reporting the value of the DUA as local tax before delivery.

SHIPMENTS TO THE CANARY ISLANDS: IMPORT CHARGES

Shipments bound for the Canary Islands are subject to duties and taxes and / or local customs . IGIC (TAXES ) General:

Books (paper ): 0%

Electronics: 7%

Clothes, 3%

Fitness equipment , bikes 7%

Note: These percentages are applied to the value of each product.

SHIPPING A Ceuta: IMPORT CHARGES

Shipments to Ceuta are subject to duties and taxes and / or local customs.

Tax on Production , Services and Imports ( IPSI ): 3%

Note: This percentage is applied to the value of each product.

SHIPPING A MELILLA : IMPORT CHARGES

Shipments bound for Melilla are subject to duties and taxes and / or local customs.

Tax on Production , Services and Imports ( IPSI ): 5%

Note: This percentage is applied to the value of each product.

RETURNS FROM THE CANARY ISLANDS, Ceuta and Melilla: DUA AND CUSTOMS

Returns and exchanges are free according to the policy of Daedo International.

RETURNS AND EXCHANGES

RETURNS AND EXCHANGES

We do our best to ensure all of our customers enjoy a happy shopping experience with Daedo International however occasionally you may need to return an item.

Contact Daedo with the contact form and explain your return,we may need:

Address:

Daedo International

C/ Botánica 116,

08908 Hospitalet de Llobregat

Barcelona, SPAIN

Tel: +34 93 454 15 14

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and

whether you require a refund or exchange, We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons.

If a full refund including original delivery costs is required then the entire order needs to be returned back to us within seven (7)

working days. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will

process the refund as soon as possible, and, in any case within thirty (30) days.

The goods need to be in their original packaging in good sellable condition, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this

obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail

within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30)

days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for

your purchase.

CANCELLED ITEMS

Items will be cancelled from your order if we are unable to locate them during our picking process.

The most common reason is that we no longer have that item in stock.

Our website is updated on a regular basis and all items advertised online are in stock at the time of an update.

Unfortunately on very rare occasions where we have small quantities of a particular item, orders placed between updates may exceed the quantity of items we have available.

In such circumstances we will allocate goods to the customers on a first come, first served basis.

You will not be charged for any items that have been cancelled and any authorisations for payment made at the time of placing the order will automatically be cleared by your bank.

This process will take up to 5 days depending on your banks procedures. For orders placed from overseas this may take longer.

Please contact your bank for details.

FAULTY PRODUCTS

We are sorry to hear you believe your item is faulty, Please return the goods back to us including details where possible of:

> Your Order Number

> Product Code/Product Name

> Details of the fault

> Whether you would prefer a refund or replacement

We advise that you send items back via registered post. The return address is:

Address

As soon as we receive the returned goods they will be examined and we will notify you by email of a refund as soon as possible, and in any case within thirty (30) working days.

Goods deemed as faulty will be refunded in full or exchanged if an exchange is available.

REFUNDS

If a refund is payable to you we will refund the money using the same method originally used by you to pay for your purchase.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item which we have received back.

If a refund cannot be made to the original payment method then a cheque will be raised to the address on the order.

We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned

the item. Please note that if you have been provided with our freepost address that due to the extra time it takes for freepost items

to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

PERSONAL AREA

HOW TO REGISTER

To be able to buy from Daedo International you will need to register an account with us.

To do this you will need an email address and a contact phone number.

Setting up an account will also allow you to order without having to fill in your name and address details every time you buy from us.

Once registered, you can update your details using the My Account section.

If you need to add an alternative shipping address, simply click the link to enter a new address within the Address Book section of My Account.”.

PASSWORD PROBLEMS

For your account security you will be asked to set up a password to your account.

You will also be asked to provide a secret question which can be used to prompt you if you are unable to remember your password.

If you are unable to remember your password you will need to contact (Customer Services) who will reset it for you.

After that you will be able to re-assign a new password at your leisure using the My Account section.

HOW CAN I CONTACT YOU?

For queries relating to online orders or information on the website you can contact (Customer Services) with your query.

SIGN IN PROBLEMS

When you want to shop with us or access your account, we ask you to sign in.

If you find that your email address or password is not recognised, please make sure you are using the same email address and

password that you used when you registered with us.

If you can't remember your password, simply select the "I forgot my Password" box on the sign-in page, and we will email a reminder of what your password is.

You can change your password, main email address or any of your other details at any time just by signing in to My Account.

If you still have problems signing in to your account, please contact us at (Customer Care).

MORE INFORMATION

ADD TO SAFE SENDER LIST

By adding our email address to your safe sender list this will enable you to receive our emails into your Inbox and reduces the chances of having problems receiving emails from us.

Each ISP (Inernet Service Provider) has spam filters which keep both white listed addresses and blacklisted addresses. If an address is on a persons white list then mail from the specific sender will be allowed.

To ensure you receive all of our emails please make sure you add (@) to your address book.

To ensure that you receive our emails please follow the instructions below for your specific ISP.

 

HOTMAIL

1. Open the email.

2. Click "Options" (at the top right hand corner of the screen) then "More Options" at the bottom of the dropdown list.

3. Select "Safe and Blocked senders" then click "Safe Senders"

4. Copy and paste (@) into the box provided and click "add to list"

5. Our email address has been successfully added to your safe sender list

 

MICROSOFT OFFICE OUTLOOK 2003

1. Open the email.

2. On the toolbar click "Actions"

3. Select "Junk E-mail" from the drop down menu.

4. Select "Add sender to safe senders list".

5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list".

Click OK to confirm.

6. The email address has now been entered into your Outlook contacts list.

 

YAHOO!

1. Open the email.

2. Click the "Add" button next to our email address.

3. If not there already copy and paste (@) into the email field and click "Save".

4. A dialogue box may appear with the words "Contact was Added" beside a green tick. Click OK to close the dialogue box.

5. The email address has now been entered into your Yahoo! address book.

 

MICROSOFT OFFICE OUTLOOK 2007

1. Open the email.

2. On the tools menu click "Options"

3. On the Preferences tab under E-mail click Junk E-mail

4. Click the Safe Senders or Safe Recipients tab and select Add

5. In the Enter an e-mail address or Internet domain name to be added to the list box copy and paste (@)and click OK.

6. The email address has now been added to your Contacts list.

 

AOL MAIL

1. Open the email.

2. Hover over the From address to give a small dropdown. Select "Add contact".

3. If the email address does not appear in the email field copy and paste (@) into the box provided. Click Add contact to confirm.

4. The email address has now been added to your Contacts list.

 

GOOGLE MAIL

1. Open the email.

2. Click on the "More options" link next to the date.

3. Click on "Add sender to Contacts list" in the options.

4. The email address has now been entered into your Gmail contacts list.

COLABORATE WITH US

If you are interested in representing Daedo as an International distributor, contact to marketing@daedo.com.

For marketing proposals specifically related to the website, please, contacto to socialmedia@daedo.com for more details.

WEBSITE ISSUES

If you find any issues with the website, please, contact us using the contact form or sending an email to comercial@daedo.com

SECURITY

You can shop at Daedo International secure in the knowledge that your details are safe.

To enhance security we do not hold any payment details that you submit to us.

Unfortunately, this means that you are required to enter your payment details each time you order with us.

If you require further details on our security policy please contact our Customer Service Team (@).

CONTACT FORM

To save you time we have printed the answers to some of our most common questions in our FAQs section.

The answer to your query should be found within this section so please view before contacting us. Please only contact us if your

query is not answered here.

If our FAQs section is unable to answer your query please contact us by using the form or postal address below.

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